Windstar Yacht Club FAQs
Overview
For cruise dates after October 5, 2020, points are accumulated based on the number of nights you sail and vary depending on the category of stateroom you book. You earn 2 points per cruise night for Owner’s and Classic Suites on the Star Plus Class yachts (fare category OW and CS) and the Bridge Suite on Wind Surf (fare category BRS). Earn 1.5 points per cruise night for Wind Class suites (fare category OS or STE) or Deluxe Suites on Star Plus Class 1.5 (fare category DS). Stateroom category is determined by actual paid fare. All stateroom categories earn 1 point per cruise night (fare categories B, BX, A, AX, TX, S, S1, S2, S3, BS, BS1, SP, SS1, SBS, SBS1). All cruise nights prior to October 5, 2020 were accumulated at 1 point per cruise night.
Login to check your Yacht Club member status.
Your Yacht Club status is updated as of October 5, and going forward, the day after you complete your qualifying cruise.
We are honoring the cruise records in our system. Due to reservation system changes, we do not have any history prior to 2009 and the period for making any updates to records closed at the end of February 2023.
You can view the full benefits of the program at our Yacht Club page.
Your Yacht Club Member number acts as an ID number so we can easily find your account. In your profile, enter your Yacht Club Member number and date of birth (MMDD) as your initial PIN to view your cruise history and current Yacht Club status. Additionally, provide your Yacht Club Member number when you book your reservation to ensure that your Yacht Club benefits are properly applied.
If you forget or lose your Yacht Club Member number, please contact Windstar at 855-650-9058.
If you forget or lose your password to your account, please select “Forgot Password” to reset your password on your profile and follow the instructions.
Status
You should receive your points the very next day after your cruise is completed. Login to verify that your points were added correctly and your status updated.
Yes, most bookings qualify for Yacht Club points, unless otherwise noted.
For cruise nights after October 5, 2020, you earn 2 points per cruise night for Owner’s and Classic Suites on the Star Plus Class (fare category OW and CS), 2 points per cruise night for Star Suites (fare category CS2) on Star Seeker and Star Explorer and the Bridge Suite on Wind Surf (fare category BRS). Earn 1.5 points per cruise night for Wind Class suites (fare category OS or STE) or Deluxe Suites on Star Plus Class 1.5 (fare category DS). All other stateroom categories earn 1 point per cruise night (fare categories B, BX, A, AX, TX, S, S1, S2, S3, BS, BS1, SP, SS1, SBS, SBS1). Stateroom category is determined by actual paid fare. These points will be automatically reflected in your account once you have completed the cruise.
Your benefits for the next level will apply after you have completed the entire Star Collector cruise.
The benefits do not apply to cruise nights prior to October 5, 2020.
Benefits
Yes, your benefits for your tier have already been applied to beverage, Wi,-Fi, and laundry packages and shore excursions you previously purchased for your future booking. If you have already paid in full, you will receive a credit.
The 5% cruise fare discount is combinable with most other promotions, but you will need to verify the combinability of the price and discount when booking as some restrictions do apply.
Your Yacht Club discounts will show as “Yacht Club Member discount” below each line item on your invoice when it has been applied.
Benefits are applied to each individual separately based on their tier level, meaning you may see two different costs for the same shore excursion, Wi-Fi, laundry, and beverage packages may display as two different prices for each person within the same stateroom.
When a Yacht Club Member refers a new guest to Windstar Cruises, in order to receive the $100 onboard credit per person, the Yacht Club Member needs to alert their Travel Advisor or Vacation Planner which New Guests they referred and when their sailing was booked. The New Guests must have paid for the sailing in full in order for the onboard credit to be applied. If the Yacht Club Member already has a booking when the New Guests pay in full and informs the New Guests’ Travel Advisor or Vacation Planner that a current Yacht Club Member referred them, the onboard credit will be automatically applied to the existing booking. The New Guests will receive the $100 per person referral credit when the New Guests mention that they were referred and it is verified. Please note that the New Guests will need to be travelling in a different cabin than the Yacht Club Member.
Please sign up for our newsletter to receive the latest voyage announcements, private sales, early access for sales, and more.
For cruise nights after October 5, 2020, you earn 2 points per cruise night for Owner’s and Classic Suites on the Star Plus Class (fare category OW and CS), 2 points per cruise night for Star Suites (fare category CS2) on Star Seeker and Star Explorer and the Bridge Suite on Wind Surf (fare category BRS). Earn 1.5 points per cruise night for Wind Class suites (fare category OS or STE) or Deluxe Suites on Star Plus Class 1.5 (fare category DS). All other stateroom categories earn 1 point per cruise night (fare categories B, BX, A, AX, TX, S, S1, S2, S3, BS, BS1, SP, SS1, SBS, SBS1). Stateroom category is determined by actual paid fare. These points will be automatically reflected in your account once you have completed the cruise.
At this time, we are not able to transfer points between guests.
Please contact Guest Services at 855-650-9058 to verify your profile information.
Points are credited to each guest’s sailing on the cruise, not the purchaser, as benefits are credited to each individual’s profile.
Discounts for beverage, Wi-Fi, and laundry packages are only applicable for a la carte purchases.
Your discounts for shore excursions, beverage, Wi-Fi, and laundry packages are automatically applied to your current bookings.
We automatically updated your booking for the shore excursion, Wi-Fi, laundry, and beverage package discounts. Please call your Travel Advisor or the Guest Services Reservation Department if you would like a copy of your updated invoice.
Beverage, Wi-Fi, and laundry packages do not need to be pre-purchased to use your Yacht Club member discount. Discounts are automatically applied pre-cruise or on board. If you wish to pre-purchase amenities packages, they need to be added to your reservation 7 days prior to sailing, but these amenities can also be added onboard.
Yes, as long as there is a Yacht Club Member on the booking, the 5% Yacht Club discount is applied on qualifying fares. However, the onboard credit, shore excursion, Wi-Fi, laundry, and beverage packages will not be applied to items you as the individual purchases.
The 5% discount on cruise fares applies to third guests, but the onboard credit, shore excursion discounts, and onboard retail and amenities discounts are based on the third guest’s individual Yacht Club status tier benefits.
Troubleshooting
The onboard credit applies only to new bookings made after October 5, 2020 and may not be applicable with certain sale fares.
Please contact Guest Services at 855-650-9058.
We are honoring the cruise records in our system. Due to reservation system changes, we do not have any history prior to 2009 and the period for making any updates to records closed at the end of February 2023.
Login to your account, using your email and password (use the "forgot password" to reset if needed), or create a new account to view your profile.
If you have additional questions or concerns about the Yacht Club loyalty program, please contact Guest Relations at:
Phone: 800-951-4541
Email: yachtclubmember@windstarcruises.com
Hours: (Pacific Time) Monday-Friday, 8:30am - 3:30pm. Closed Saturday & Sunday